Refund Policy for hongkongkingdom

Effective Date: January 25, 2026

Thank you for purchasing from hongkongkingdom (“we,” “us,” or “our”). Because we sell digital products, all sales are subject to the terms outlined below.

By completing a purchase, you agree to this Refund Policy.

1. Digital Products – All Sales Final

Due to the nature of digital products (including but not limited to downloadable files, digital assets, online content, and licenses), all sales are final and non-refundable, except where required by law.

Once a digital product has been delivered, accessed, or downloaded, it cannot be returned.

2. Exceptions

Refunds may be considered only under the following circumstances:

• The product was not delivered due to a technical error on our end
• The digital file is corrupted or unusable and we are unable to provide a working replacement
• A duplicate purchase was made accidentally

Any approved refund will be issued at our sole discretion.

3. No Refunds for the Following

Refunds will not be provided for:

• Change of mind
• Lack of use or misunderstanding of the product
• Incompatibility with your device, software, or system
• Failure to read product descriptions before purchase
• Unauthorized purchases made using your account

4. Replacement Instead of Refund

Where possible, we may offer:

• A replacement file
• Store credit
• Technical assistance to resolve the issue

This does not guarantee a refund.

5. Chargebacks & Payment Disputes

Initiating a chargeback without contacting us first may result in:

• Account suspension or termination
• Revocation of access to purchased products

We encourage you to contact us directly so we can resolve issues quickly.

6. Refund Request Process

To request a refund (if eligible), please contact us within 7 days of purchase at:

📧 [email protected]

Include:

• Your order number
• The email used for purchase
• A description of the issue

7. Processing Time

If a refund is approved:

• It will be processed within 5–10 business days
• Funds will be returned to the original payment method
• Processing times may vary depending on your payment provider

8. Legal Rights

This Refund Policy does not override any rights you may have under applicable consumer protection laws in the United States.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Refund Policy, contact us at:

📧 [email protected]